FAQ's

RETURNS & EXCHANGES

At Kloudkid we strive to make online shopping a smooth and hassle-free experience.

We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges based on a few T&C's listed below:

If you require a refund with an Online purchase, you must log a return within 7 days after receiving your goods. The goods must be in the original, unworn condition. We will refund you via the same payment method used when the goods was originally purchased.

We are happy to return a product that is the incorrect size or you have changed your mind for an exchange within 30-days of purchase.

If the goods are faulty because of the way they are made, you can return them within  30days of the date you bought them. We will replace this item with the same item, or something at the same value, or pass a credit.

How to Return a Product?

Email our Customer Care team Info@kloudkid.com Customer Care Teams will provide you with instructions on where to send your item. 

Place roduct together with original swing tickets along with your completed returns document and original invoice in the bag. 

Want an exchange?

For online exchanges, A voucher for the value of the items returned will be issued allowing you to reorder on our website

Email our Customer Care team Info@kloudkid.com Customer Care Teams will provide you with instructions on where to send your item. You may return an unwanted product to us, provided:

  1. Undamaged
  2. Unworn
  3. Original price tags attached
  4. Was purchased online www.Kloudkid.com

Once we have inspected and validated your return, we create the voucher with purchase price of the product within 8 days of return (or refund if that is your preference)

We may refuse a return if the unwanted product is returned damaged, or not in a re-saleable condition or missing any accessories.Customer Care Teams will email the voucher code, in order for you to re purchase.

Should you need assistance as to how to use the voucher code please do not hesitate to make contact with the customer care team;

Customer Care team Info@kloudkid.com

How are refunds processed?

We are committed to process returns and refunds as quickly as possible - EFT refunds can take up to 5 working days after receipt of items. PayFast refunds can take up to 7-10 working days after receipt of items.

Faulty or defective product?

We do our best to ensure that the products we deliver are of high quality and without defects. A defect is a material imperfection in the manufacture.....The following will not be regarded as defects:

Faults resulting from normal wear and tear

Damage arising from negligence, user abuse or incorrect usage of the product

You can return your product by contacting our Customer Care team info@kloudkid.com

We will evaluate the item or items purchased and if they are found to be defective, we will replace them or refund you according to the following T&C’s:

Warranty for products applies to defects in material for a period of 30 days from the date of purchase. With an original receipt you are entitled to a refund or an exchange. Without the original receipt we will gladly exchange for a product of the same value. Should the selected alternative model be of a different price, your original value on receipt will be honoured. 

Replacement products which become defective within 30 days can be returned for a refund or exchange, providing the original receipt is supplied.

Defective items returned without the original receipt, will be replaced at the price of purchase.

Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Timing of replacements are dependent on product availability.

Which items cannot be exchanged or refunded?

  1. Items marked as “SALE” may not be refunded, after the cooling off period of 14 days but we will gladly exchange the product at the sale price paid.
  2. Items purchased at or through another Supplier (Crocs product should be returned to the original Supplier from which the item was purchased)
  3. Product without original price tags attached.
  4. Product that has been altered, washed, or abused.
  5. Products that form part of a promotion where a free pair(s) is included with your order. These items cannot be exchanged or returned for money unless the complete order is returned.

How do I return an item I received as a gift?

You can return your product by contacting our Customer Care team info@kloudkid.com -Items may be exchanged for goods of the same value, provided the product is:

  1. Undamaged
  2. Unworn
  3. Original price tags attached
  4. Was purchased at  www.kloudkid.com
  5. The original gift receipt or purchase receipt must be presented